Lentera Keluarga respects the privacy of every person who contacts us or engages our services. This policy is written plainly so that you understand, without legal difficulty, what we do with information you share with us.
1. Who We Are
Lentera Keluarga is a family law practice registered in Malaysia, operating from Suite 5A, Jalan Sultan Ismail, 50250 Kuala Lumpur. We are the data controller in respect of any personal data you provide through our website at lenterakad or through direct communication with our office.
For questions relating to this policy or to your data, you may reach us at [email protected] or by telephone at +60 14-628 7395.
2. Personal Data We Collect
We collect personal data only when it is provided to us voluntarily or when it arises naturally from your use of our services. The categories of data we may hold include:
- Contact and identity data: your full name, NRIC or passport number where required, telephone number, and email address.
- Family and case data: information you share in consultation about your marriage, children, assets, or other family circumstances, which is necessary for us to advise you.
- Financial data: details of jointly held property, EPF accounts, savings, or business interests, to the extent relevant to your matter.
- Correspondence: records of emails, letters, and notes of meetings, which form part of your file.
- Website usage data: technical data such as IP addresses, browser type, and pages visited, collected through cookies. See our Cookie Policy for details.
We do not collect sensitive personal data — including health information, religious beliefs, or biometric data — unless you provide it voluntarily in the course of your matter and it is directly relevant to the legal advice we are providing.
3. How We Use Your Personal Data
We rely on the following grounds to process your personal data under the PDPA 2010:
3.1 Performance of a Contract
When you engage Lentera Keluarga for legal services, we process your data to fulfil our professional obligations to you — preparing documents, corresponding with courts or opposing parties, and maintaining your file.
3.2 Compliance with a Legal Obligation
As a law firm, we are subject to regulatory requirements including anti-money laundering obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). We may need to retain certain data to comply with these obligations regardless of your individual preferences.
3.3 Legitimate Interests
We may process data to administer and improve our website, to respond to enquiries submitted through our contact form, and to send you information about matters directly related to your case. We do not use your data for marketing purposes without your explicit agreement.
3.4 Consent
Where we rely on your consent — for example, to retain your contact details for future newsletters or firm updates — you may withdraw that consent at any time by writing to us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
4. How Long We Retain Your Data
Client files are retained for a minimum of seven (7) years following the conclusion of the matter, in accordance with professional practice standards and applicable limitation periods under Malaysian law. Website enquiry data from persons who do not proceed to engage our services is deleted after twelve (12) months unless you have consented to further contact.
Where data must be retained to comply with a legal obligation, we will retain only what is necessary for that specific purpose.
5. Sharing Your Personal Data
Lentera Keluarga does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:
- With courts and regulatory bodies: where required to conduct your legal matter or comply with a court order.
- With opposing parties or their solicitors: to the extent required by the conduct of your case and with your awareness.
- With professional service providers: such as our document management platform or cloud storage provider, under confidentiality obligations. These providers process data only on our instructions.
- With professional advisers: such as barristers, valuers, or mediators, where necessary to advance your matter.
In every case, we take reasonable steps to ensure that parties who receive your data are bound by appropriate obligations of confidentiality and data protection.
6. Your Rights Under the PDPA 2010
Malaysia's Personal Data Protection Act 2010 provides you with the following rights in relation to your personal data held by us:
- Right of access: you may request a copy of the personal data we hold about you.
- Right of correction: if any data we hold is inaccurate or incomplete, you may ask us to correct it.
- Right to withdraw consent: where we rely on consent, you may withdraw it at any time.
- Right to limit processing: in certain circumstances, you may ask us to limit how we use your data.
To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. Please note that some rights may be limited where we have a professional or legal obligation to retain or process the data.
7. Security of Your Data
We take reasonable technical and organisational precautions to protect your data against unauthorised access, disclosure, alteration, or loss. Our website uses TLS encryption for data in transit. Client files are stored on access-controlled systems. Staff are trained in data handling obligations.
No method of transmission over the internet is entirely without risk. If you have concerns about communicating sensitive information, please contact us by telephone in the first instance.
8. Cookies
Our website uses cookies to maintain basic functionality and to understand how visitors use the site. A full description of the cookies we use and how to manage them is set out in our Cookie Policy.
9. Links to Other Websites
Our website may contain links to external sites — for example, the e-Court portal or the Bar Council of Malaysia. We are not responsible for the privacy practices of those sites and encourage you to read their respective policies before submitting personal data to them.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practice or in applicable law. The date at the top of this page will be updated accordingly. Where changes are material, we will take reasonable steps to draw them to your attention.
11. Contact and Complaints
If you have questions about this policy or wish to make a complaint about how we have handled your data, please contact us:
- By email: [email protected]
- By telephone: +60 14-628 7395
- By post: Lentera Keluarga, Suite 5A, Jalan Sultan Ismail, 50250 Kuala Lumpur
If you are dissatisfied with our response, you may direct a complaint to the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.
Related documents: Terms & Conditions · Cookie Policy